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- ALL complaints must be filed and a response received from the casino license permit holder BEFORE AN INTERNET DISPUTE FORM IS FILED WITH THE DIVISION. Internet Gaming Dispute Form If you have questions on how to handle your Internet gaming complaint, please contact the Division of Gaming at (609) 984-0909 or e-mail igaming@njdge.org.
- The Casino Complaint Form is for our Approved Casino Listings ONLY! All other email inquiries can be sent using the General Contact Form. If you have a valid issue with any of our APPROVED online casinos please describe the problem in HONEST DETAIL in the form below.
Introduction
Royal Ace Casino is an online betting site that opened its doors in 2009. The casino is owned and operated by The Ace Revenue Group, who also runs the casino's Planet 7, Silver Oak, Slot Madness, and Captain Jack. Punters who have played at Royal Ace Casino generally have a negative view of it due to the fact that the casino has excessively slow payment times and poor customer service. Because of this, we urge players to use caution when playing at Royal Ace Casino.
Casino Info
| 📌 Jurisdiction | Costa Rica |
| 💰 Min Deposit | $20 (Bitcoin)/$30 (Credit/Debit Cards) |
| 💸 Min Withdrawal | $100 |
| ⏱️ Cashout Time | Delayed payments |
| 🤑 Cashout Limit | $2,500 Weekly |
| 🎲 Games | 207 |
| 📱 Mobile | Android,iPhone,iPad,Other Mobile |
| 👍 Download available | Yes |
| 🔥 | Play Here |
Software Providers
Royal Ace Casino is powered by Realtime Gaming, which gives players the chance to play games through a downloadable piece of software as well as through a web-based platform.
Blackjack
Blackjack | Blackjack with Perfect Pairs | European Blackjack |
Royal Ace Blackjack (Realtime Gaming)Expand
| Game | BJ Pays | Soft 17 | Double | Re split aces | Surr-ender | Return | Total Decks | Live Game |
|---|---|---|---|---|---|---|---|---|
| Blackjack | 1.5 | Hit | Any 2 | No | No | 99.46% | 6 | No |
| Perfect Pairs Blackjack | 1.5 | Hit | Any 2 | No | No | 99.46% | 6 | No |
| Pontoon | 2.0 | Hit | Any 2 | Yes | No | 99.35% | 2 | No |
| Match Play 21 | 1.5 | Hit | Any 2 | Yes | Yes | 99.27% | 6 | No |
| Face Up 21 | 1.0 | Hit | 9 to 11 | No | No | 99.25% | 6 | No |
| Super 21 | 1.0 | Hit | Any 2 | No | Yes | 98.94% | 6 | No |
Video Poker
Jacks or Better | Sevens Wild | Aces & Eights |
All American | Bonus Deuces | Bonus Poker |
Deuces Wild | Double Bonus | Double Double Bonus |
Double Double Jackpot | Double Jackpot | European Slot Poker |
Pick 'em Poker | Joker Poker | Jacks or Better - 10 play |
Jacks or Better — 52 play | Jacks or Better - 100 play | Loose Deuces |
Mystery Bonus |
Royal Ace Video Poker (Realtime Gaming)
| Game | Power Poker | Multi-Play | Pay Table | Return | Live Game |
|---|---|---|---|---|---|
| Aces & Eights | - | Yes | 8-5-4-3-2-1 | 99.78% | No |
| Mystery Bonus | No | No | Varies | 99.69% | No |
| Double Jackpot | - | Yes | 160-80-80-40-20-8-5-4-3-2-1 | 99.63% | No |
| All American | - | Yes | 35-8-8-8-3-1-1 | 99.60% | No |
| Jacks or Better | - | Yes | 9-6 | 99.54% | No |
| Bonus Deuces Wild | - | Yes | 9-4-4-3-1-1 | 99.45% | No |
| Double Bonus | - | Yes | 45-10-7-5-3-1-1 | 99.37% | No |
| Double Double Jackpot | - | Yes | 160-160-160-80-50-9-6-5-3-1-1 | 99.36% | No |
| Sevens Wild (multi-play) | - | Yes | 25-15-10-5-3-2-2-1 | 99.16% | No |
| Sevens Wild | - | Yes | 25-15-10-5-3-2-2-1 | 99.16% | No |
| Pick 'Em Poker | - | Yes | 239.8-100-18-15-11-5-3-2 | 99.11% | No |
| Loose Deuces (multi-play) | - | Yes | 25-15-5-4-3-2-2-1 | 99.07% | No |
| Loose Deuces | - | Yes | 25-15-5-4-3-2-2-1 | 99.07% | No |
| Bonus Deuces Wild (multi-play) | - | Yes | 8-4-4-3-1-1 | 99.06% | No |
| Double Jackpot (multi-play) | - | Yes | 140-70-70-35-20-8-5-4-3-2-1 | 98.99% | No |
| Double Double Bonus | - | Yes | 400-50-9-6 | 98.98% | No |
| Double Double Bonus (multi-play) | - | Yes | 400-50-9-6 | 98.98% | No |
| Double Double Jackpot (multi-play) | - | Yes | 150-150-150-80-50-9-6-5-3-1-1 | 98.95% | No |
| Deuces Wild (multi-play) | - | Yes | 25-15-9-4-4-3-2-1 | 98.91% | No |
| Deuces Wild | - | Yes | 25-15-9-4-4-3-2-1 | 98.91% | No |
| Aces & Eights (multi-play) | - | Yes | 7-5-4-3-2-1 | 98.63% | No |
| Double Bonus (multi-play) | - | Yes | 40-10-7-5-3-1-1 | 98.57% | No |
| Joker Poker | - | Yes | 150-80-50-20-6-5-3-2-1-1 | 98.51% | No |
| Joker Poker (multi-play) | - | Yes | 150-80-50-20-6-5-3-2-1-1 | 98.51% | No |
| Bonus Poker Deluxe | - | Yes | 50-80-8-6-4 | 98.49% | No |
| All American (multi-play) | - | Yes | 30-8-8-8-3-1-1 | 98.49% | No |
| Bonus Poker Deluxe (multi-play) | - | Yes | 50-80-8-6-4 | 98.49% | No |
| Jacks or Better (multi-play) | - | Yes | 8-5 | 97.29% | No |
Other Games
Royal Ace is also home to 24 other games listed below:
Baccarat | Casino War | Caribbean Stud Poker |
Red Dog | American Roulette | New American Roulette |
European Roulette | French Roulette | Craps |
Let 'Em Ride | Pai Gow Poker | Vegas Three Card Rummy |
Sic Bo | Pontoon | Diamond Blackjack |
Hot Dice | Lucky 8's | Roaring Twenties Bingo |
Bonus Bingo | Caribbean Hold'em Poker | Face Up 21 |
Match Play 21 | Super 21 | Texas Hold 'Em Bonus Poker |
Tri Card Poker |
Depositing and Withdrawing when in the US
There’s nothing royal about this Ace, but you might feel like you’d have been better off to flush your money down the toilet while waiting for these withdrawals. According to LCB:
Players are advised to use an extreme caution upon deciding to play here. Royal Ace and sister casinos are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.
They’ll pay when they darn well feel like it.
Banking options at Royal Ace
| Banking option | Deposit | Withdrawal | |
|---|---|---|---|
| NETELLER | |||
| American Express | |||
| Bank Wire Transfer | |||
| Check/Cheque | |||
| MasterCard Credit | |||
| Discover | |||
| Players Rewards Card | |||
| Bitcoin | |||
Slots
Football Frenzy | High Fashion | Jumping Beans |
Megasaur | Naughty or Nice Spring Break | Shark School |
Harrahs Online Casino Complaints
There are many slots available for play at Royal Ace Casino, with dozens of video slots and a few classic slots able for punters to spin the reels on. There are also progressive jackpots available to be won, although any money won from the casino will likely take a very long time to reach your personal bank account.
Comp Point Program
Prism Casino awards 1 comp point for every $10 wagered in the casino, and 100 points can be redeemed for $1 cash in the casino.
Bonuses
Below is the 1 bonus available at Royal Ace.
Below is a list of promotions currently being offered at Prism Casino.
Sign Up Bonus
Online Casino Complaints
A 200% Sign Up bonus and a wagering requirement of 30x(b&d) on Slots and Parlor Games.
Percentage play-through by game:
- 7.5% for Baccarat and Casino War.
- 15% for American Roulette and Other Roulette.
- 37.5% for Poker Games and Sicbo.
- 50% for Classic Blackjack, Other Blackjack and Video Poker.
- 100% for Slots and Parlor Games.
Note: New Customer Offer. T&C’s Apply. 18+. Max cashout: 10xdeposit amount.
License Information
Royal Ace is licensed to conduct gaming operations through the jurisdictions of Costa Rica.Countries not supported
Royal Ace does not accept players from the following countries: Afghanistan, Albania, Armenia, Netherlands Antilles, Angola, Australia, Bosnia And Herzegovina, Bangladesh, Burkina Faso, Bulgaria, Burundi, Benin, Brunei Darussalam, Brazil, Bhutan, Botswana, Belarus, Belize, DRC, Central African Republic, Congo, Cote D Ivoire, Cook Islands, Cameroon, Colombia, Costa Rica, Cuba, Cape Verde, Czech Republic, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Western Sahara, Eritrea, Ethiopia, Finland, Fiji, France, Gabon, Grenada, French Guiana, Alderney, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guinea-bissau, Guyana, Honduras, Haiti, Indonesia, Israel, Isle Of Man, India, Iraq, Iran, Islamic Republic Of, Jersey, Jamaica, Jordan, Kahnawake, Kenya, Kyrgyzstan, Cambodia, Comoros, Chosŏn Minjujuŭi Inmin Konghwaguk, Kuwait, Lao Peoples Democratic Republic, Lebanon, Sri Lanka, Liberia, Lesotho, Libyan Arab Jamahiriya, Morocco, Moldova, Republic Of, Mali, Myanmar, Mongolia, Mauritania, Malawi, Mozambique, Niger, Nigeria, Nicaragua, Nepal, Nauru, Oman, French Polynesia, Papua New Guinea, Philippines, Pakistan, Palestine, Romania, Rwanda, Sudan, Sierra Leone, Senegal, Somalia, Sao Tome And Principe, El Salvador, Syrian Arab Republic, Swaziland, Chad, French Southern Territories, Togo, Tajikistan, East Timor, Turkmenistan, Tuvalu, Tanzania, Uganda, Venezuela, VG, Samoa, No license, Yemen, Zambia, and Zimbabwe.
Player Issues
Players at Prism Casino complain of extremely slow payments that can take over a month to be processed. This, and combined with poor customer service make Prism Casino a subpar betting site, and we urge players to use caution should they decide to play at Prism Casino.
More informationWizard Endorsement Status
Royal Ace has not earned endorsement from the Wizard of Odds.
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